Delivery and swaps
Duty paid. Tax in. Wrong size? Swap it.
The price you see is the price you pay, in your currency. No courier invoice at the door, ever.
Size swaps
Free in the UK, Ireland, Australia, New Zealand and Canada. Print the label in the parcel, drop it at the post office, and we dispatch the new size the moment it is scanned — before yours reaches us.
Returns
30 days, unworn, tags on. Refund to the original payment within 5 working days of receipt. Embroidered and personalised items are final sale.
| Service | UK & Ireland | AU, NZ, CA | Everywhere else |
|---|---|---|---|
| Standard | Free over £60, else £3.95 | Free over £120, else £9.95 | £14.95, duty paid |
| Express | £6.95 · 1–2 days | £19.95 · 3–5 days | — |
| Size swap | Free, prepaid label | Free, prepaid label | Free return, refund |
| Returns | 30 days | 30 days | 30 days |
FAQ
Questions about delivery and swaps.
How do free size swaps work at SCRUBS Clothing?
- Every parcel to the UK, Ireland, Australia, New Zealand and Canada includes a prepaid swap label. Choose the new size online, drop the parcel at the post office, and we dispatch the replacement the moment the label is scanned, before your return reaches us. Swaps are free with no limit on the number of swaps per order. Embroidered and personalised items are final sale and cannot be swapped or returned.
What is the SCRUBS Clothing returns policy?
- You can return any unworn item with tags attached within 30 days of delivery for a full refund to the original payment method. Refunds are issued within 5 working days of the item reaching us. Returns are free in the UK, Ireland, Australia, New Zealand and Canada; elsewhere the return postage is at your cost. Embroidered and personalised items are made to order and are final sale.
Does SCRUBS Clothing charge import duties or customs fees?
- No. Every price is shown in your local currency with duties and taxes included, and SCRUBS Clothing pays any import duty before delivery. You will never receive a courier invoice at the door. UK standard delivery is free on orders over £60 and £3.95 below; Australia, New Zealand and Canada are free over £120 and £9.95 below; everywhere else is a flat £14.95, duty paid.
How should I wash SCRUBS Clothing scrubs?
- Machine wash at 60°C with similar colours. Do not use bleach or fabric softener, which coats stretch fibres. Tumble dry on low or hang to dry; the fabric is anti-wrinkle and rarely needs ironing. If you do iron, use a low setting and avoid the embroidery. Washing at 60°C meets most UK healthcare uniform laundering guidance for non-sterile clinical areas.